The Official Marker and Barrel Sponsor of San Diego Dynasty!

F1 Factory Service Center

Please read all of the instructions on this page before sending your marker in for repair or service. 

Click HERE to submit your F1 repair and request an RMA#.

Field One FORCE- If you have any questions or issues regarding your Field One Force, please give us a call at the F1 Service Center so we can provide instructions for your service or repair. (415) 324-4050

The Field One Factory Service Center will only service the Field One Force marker. 

WE DO NOT SERVICE the older Bob Long platforms (ie: Gen1-6 Intimidator, G6R, MARQ/Victory, Gen 2 MARQ, Ripper, VCOM, VIS, NG Platform, Insight, Onslaught, Victus, Phase, MVP). 

For help regarding repairs of current AND older markers, we recommend downloading the user manuals for diagnosis and repair tips. These manuals are available HERE. 

For older markers, please see the link below for a list of certified technicians that may be able to help with your marker repair.

https://fieldonepaintball.com/pages/certified-dealers-and-technicians

We apologize for the inconvenience if you own an older marker that is no longer eligible for repair in the factory service center. We are no longer producing parts for older markers and have exhausted our inventory of parts left over from the old Bob Long Repair Center.

Here is the procedure for sending in your marker for repair:

Step 1- Click on the link above to start your RMA form and receive an email with your RMA#.

Step 2- Print a copy of the email you receive(with your RMA#) so you can include it in the package.

Step 3- Package your marker so it can safely arrive at the Field One Service Center. Write your RMA# on the outside of the box.

Step 4- Ship your marker to:

Field One Paintball- Service Center(RMA#_____)

34 De Luca Place Suite B

San Rafael, CA 94901

 

  • Markers will be serviced based on availability of parts in the order they are received. Usual expected turnaround for repairs/service is about 3-5 business days from the date your marker arrives at Field One Paintball. If there is an issue with the marker that will take an extended period of time to resolve, a Field One Paintball Technician will contact you with further information.
  • Service Center Customers will be notified when their marker repair is complete. Payment will be collected at that time and the marker will be shipped to the return address using GROUND shipping (unless otherwise specified). 
    • The minimum cost for F1 maintenance/repair service is $55.00 plus shipping.  Repairs/issues covered under warranty will be done at no charge- customer is responsible for shipping cost.  Please see the Field One Warranty page for details.

    This service includes:

    -Marker Inspection/diagnostic

    -Software Update (if available)- Flash Main Board 

    -Replacement of engine o-rings and seals (if applicable/needed)

    -Rebuild of marker regulator (if applicable/needed)

    -Cleaning/inspecting eyes and detents

    -Set Chronograph speed to 270-280 FPS (This will need to be checked and adjusted by the customer before playing with the marker). Markers are generally tested at 10.5BPS (NXL Ramp) before they leave the F1 Service Center.

    Any repair or replacement parts that are required to complete service will be an extra charge. Customers will be notified if replacement parts cost is excessive. Excessively dirty or damaged markers will incur an additional labor cost.  The owner of the repaired marker is encouraged to test and chronograph the marker upon receipt from the F1 Service Center to ensure that the issues have been resolved/ maintenance performed and that the marker is functioning well. 

    Once service is complete, Field One Paintball will use the information provided to contact the customer to complete the transaction. The Field One Paintball Service Center will not hold “completed” or “no customer contact” markers for longer than 90 days. If payment is not made in full within 90 days of service completion, the marker will be disposed of without further notice.

    Thanks for your support!

    Sincerely,

    The Field One Paintball Technician Team